With faster turnaround times and dedicated technicians, MicroK12's break-fix service is structured to fit your needs.
Fast, flexible repair services that help school districts reduce downtime, simplify warranty management, and extend the life of student devices.
Trusted Repair Partners for Schools
Managing student devices at scale is challenging. Between accidental damage, warranty coordination, shipping logistics, and limited staff resources, repairs can quickly become a major operational burden.
MicroK12 helps simplify the process.
Our service team supports districts with flexible repair programs, fast turnaround times, and direct manufacturer coordination so your staff can stay focused on supporting students and classrooms.
Flexible Repair Programs That Fit Your District Every district operates differently, which is why MicroK12 offers customizable repair workflows and support models designed around your needs.
We Handle Manufacturer Coordination Our team works directly with Lenovo, HP, Dell, Acer, ASUS, and other manufacturers to simplify warranty processing and reduce administrative burden for district IT teams.
Scalable Repair Capacity With a repair division of more than 30 technicians, we can quickly scale resources during large deployments, summer refreshes, or unexpected spikes in repair demand.
Dedicated Account Management Each district works with a dedicated account manager who provides consistent communication, escalation support, and service coordination throughout the repair process.
On-Site Technician Support For districts with higher repair volumes, MicroK12 can station technicians directly at your facility to work alongside your IT team and speed up turnaround times without devices leaving campus.
Certified by Leading Manufacturers
MicroK12 is certified and authorized to perform repairs for many leading device manufacturers used in K–12 education environments.
Our technicians are trained to work directly within manufacturer warranty programs, helping districts avoid the time and complexity of managing multiple repair vendors independently.
Shipping & Repair Logistics
We make the repair process easy for district IT teams from start to finish.
Identify Devices
District staff identify devices needing repair or warranty service.
Ship or Schedule Service
Devices are safely packed using MicroK12 shipping solutions or serviced on-site when applicable.
Repair & Coordination
Our technicians diagnose issues, complete repairs, and coordinate directly with manufacturers as needed.
Return to Students
Devices are returned quickly with clear communication throughout the process.
Custom 10-Pack Shipping Boxes MicroK12 provides custom-designed shipping boxes built specifically to protect student devices during transit.
Shipping Included Both Ways We cover shipping costs for depot repair services to help simplify logistics and reduce unexpected expenses.
Consolidated Repair & Warranty Processing Instead of managing multiple manufacturers, shipments, and repair centers, districts work through one streamlined repair process with MicroK12 handling coordination, communication, and warranty support.
Organized Tracking & Flexible Logistics From scheduled repair batches to ongoing repair cycles, MicroK12 provides organized device tracking and flexible logistics workflows designed to fit each district’s operational needs.
Faster Turnaround Times
The Classroom Waits For No One
After 40 years in the education business, we understand that better than most.
Every Piece of Technology is Vital for Learning
That's why we make every effort to meet a 4-5 day turnaround. We rapidly diagnose problems, order parts, and make repairs so students can get devices back in their hands.
