Return Policy

Our vendors and manufacturers continue to tighten policies regarding the return of unwanted, mis-ordered, and even defective merchandise. Our current Return Policy reflects these vendor policies:

  • No returns are accepted without prior authorization. A Return Merchandise Authorization (RMA) number must be obtained before returning any product.
  • All open-box returns may be subject to a 15% restocking fee.
  • Returns are not accepted on special order items.
  • Returns are contingent upon the current model of the product being returned.
  • Some returns must be handled directly by the publisher or manufacturer.
  • Hardware may be returned within 15 days from the date on the invoice.
  • Unopened software may be returned within 30 days from the date of invoice.
  • Product and all packaging being returned must be in saleable condition. All software drivers or disks must be sealed and all original components, manuals, registration materials, warranty cards and packaging must be present and in saleable condition.

Some hardware returns may be extended to 30 days with the cooperation of the manufacturer.

Procedure for Submitting Return Requests

Return requests may be submitted by phone, e-mail (rma@microk12.com) or via a form on our web site.

After submitting basic information including the reason for the return, invoice and serial numbers, and condition of packaging, customers are advised as to the feasibility of the return request and any restocking fees or conditions that may apply per our Return Policy above. Upon approval of the request by the vendor or manufacturer, a return shipping label is e-mailed to the customer (except for very large or heavy items, for which a freight pick-up is arranged by phone). For returns due to sales error or defect, shipping is paid by MICRO or by the relevant vendor. For other returns, the cost of return shipping is deducted from the final credit memo. After visual inspection or vendor confirmation verifies that the item has been successfully returned, a credit memo referencing the original purchase order is issued.

Conditions of Use

Welcome to MicroK12.com. Micro Computer Systems, Inc. and/or its affiliates ("MicroK12") provide website features to you subject to the following conditions. If you visit or shop at MicroK12.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future MicroK12 service or business you also will be subject to the guidelines, terms and agreements ("Terms") applicable to such service or business. If these conditions are inconsistent with such Terms, the Terms will control.

PRIVACY

Please review our Privacy Notice, which also governs your visit to MicroK12.com, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit MicroK12.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of MicroK12 or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of MicroK12 and protected by U.S. and international copyright laws. All software used on this site is the property of MicroK12 or its software suppliers and protected by United States and international copyright laws.

TRADEMARKS

All trademarks not owned by MicroK12 that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Microk12.

LICENSE AND SITE ACCESS

MicroK12 grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of MicroK12. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of MicroK12. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of MicroK12 without express written consent. You may not use any meta tags or any other "hidden text" utilizing MicroK12's name or trademarks without the express written consent of MicroK12. Any unauthorized use terminates the permission or license granted by MicroK12. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of MicroK12.com so long as the link does not portray MicroK12, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any MicroK12 logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. MicroK12 does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use MicroK12.com only with involvement of a parent or guardian. MicroK12 reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

RISK OF LOSS

All items purchased from MicroK12 are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS

MicroK12 attempts to be as accurate as possible. However, MicroK12 does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by MicroK12 itself is not as described, your sole remedy is to return it in unused condition. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY MICROK12 ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. MICROK12 MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, MicroK12 DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MICROK12 DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM MICROK12 ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. MICROK12 WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting MicroK12.com, you agree that the laws of the state of Washington, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and MicroK12.

PRICING

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set. With respect to items sold by MicroK12, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.